Guide
Build a simple decision-rights chart
Make it clear who can decide what, so people stop asking you for small approvals.
List your 10 most common recurring decisions
Refunds under $50, scheduling changes, minor pricing exceptions, social media replies, whatever comes up regularly and currently lands on your desk.
For each one, assign a clear owner
Not 'ask me', an actual person or role. 'Support lead approves refunds under $50 without asking' removes an entire category of interruptions from your day.
Set thresholds for when it does need to escalate
'Refunds under $50 are automatic, over $50 needs a manager sign-off' gives people a clear boundary instead of a vague sense of when to ask permission.
Share it with the whole team, not just the person deciding
Everyone should know who owns what, not just the owner. This prevents people from routing around the chart and asking you directly out of habit.
That’s the whole thing.
Keep going
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